Can I get a refund?
Refunds must be requested within 30 days after the campaign’s end date.
No refunds will be issued more than 30 days after the end of the campaign. This is because I will have already used the funds to start manufacturing by that time. No exceptions.
Please take this into consideration before you decide whether or not to back the campaign.
I do not issue refunds for backers who fail to submit their survey before shipping is complete.
Last updated: January 09, 2026 17:02
How do I qualify for the cross-collab incentives?
Pledge for my campaign for at least 1 standard or jumbo pin, and Wayward Enigma Designs’ campaign Celestial Beasts:
https://www.backerkit.com/c/projects/wayward-enigma-designs/celestial-beasts-a-cosmic-enamel-pin-collection
If both projects are funded, you’ll receive both cross-collab rewards!
Note: backers must pledge for at least 1 standard or jumbo enamel pin to qualify to receive the freebie. Support tier backers will not qualify unless they add on at least 1 standard or jumbo enamel pin to their order.
Last updated: January 14, 2026 17:11
How do I qualify for the Spaced Out banner incentives?
Pledge for at least 3+ Spaced Out banner projects and you’ll get one freebie sticker from each creator you backed!
See all of the participating campaigns here: https://www.backerkit.com/c/collections/spaced-out?ref=holoraindropsFAQ
Note: backers must pledge for at least 1 standard or jumbo enamel pin to qualify to receive the freebie. Support tier backers will not qualify unless they add on at least 1 standard or jumbo enamel pin to their order.
Last updated: January 14, 2026 17:12
When will I be charged for shipping?
You will be charged for shipping separately AFTER the campaign is finished and after you complete your survey. You will receive a 48 hour notice before you are charged for additional add-ons & shipping.
Last updated: January 09, 2026 17:00
When will I receive my pins?
Crowdfunding takes time and a lot of effort. Between manufacturing, quality checking, and packaging, it will take a few months for you to get your rewards. The estimated ship date for this campaign is July 2026.
Last updated: January 09, 2026 16:50
How do I choose which pins I'll receive?
After the campaign is over, you will receive a survey from me that will allow you to choose which pins to receive in your reward package. You’ll also submit your shipping information.
Surveys are mandatory. If you don’t fill it out, I can’t send your rewards. Please fill it out promptly!
Last updated: January 09, 2026 17:01
What happens if I don't fill out my survey?
I can’t send you your rewards unless you fill out your survey. If you don’t fill it out, you won’t receive rewards. If you fail to fill out your survey by the time I’m done shipping rewards, your pledge will be considered a donation and will not be refunded.
Last updated: January 09, 2026 16:51
Something came up, can I cancel my pledge?
You can cancel your pledge at any time during the campaign and you won’t get charged.
Please keep in mind that I will not cancel pledges or offer refunds more than 30 days after the campaign ends.
Last updated: January 09, 2026 16:52
How do I change my shipping address?
You can change your submitted address on your survey at any point and as many times as you need to up to the date that I lock addresses for shipping.
If I’ve locked addresses already and you need to make a change, please submit a support request on the campaign page or reach out to me directly at [email protected].
Last updated: January 09, 2026 16:54
Can you combine my order for this with my other order?
Because of the complicated nature of how the BackerKit Pledge Manager works, I do not offer combining rewards/orders.
Thanks for understanding!
Last updated: January 09, 2026 16:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.